Love Mum understands the importance of protecting your right to privacy and have therefore prepared this statement to help you understand how we aim to protect the privacy of your personal information.
The Privacy Amendment (Private Sector) Act 2000 amends the Privacy Act (from 21 December 2001) to include laws that regulate the way private organisations, like Love Mum, handle personal information, including very sensitive information.
This site outlines Love Mum's products and services and provides general information about Love Mum, its people and clients. Love Mum is committed to maintaining your privacy whenever you visit this site. Information gathered on this site is collected in two ways - indirectly through the site's technology and directly when you voluntarily provide information.
Risks of using the Internet
You should note that there are security risks in transmitting information via the internet. You should assess these potential risks when deciding whether to use our on-line services. If you do not wish to transmit information via the Love Mum website, there are other ways in which you can provide this information, such as by email, mail or by telephone.
This web site contains links to other sites. Please be aware that we, Love Mum, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this web site (www.lovemum.com.au).
Collection of information
Information is collected indirectly through the site's Internet access logs. When you visit the site your Internet address is automatically collected and stored in the site's statistical access logs.
Information is collected directly when you voluntarily provide it to Love Mum when you fill out the electronic forms on the site. By voluntarily providing information to Love Mum, you agree to it being used in the manner stated below.
Use of information
Information collected on the site may be used by Love Mum to identify ways of improving the site to make it more effective.
Information you submit voluntarily, such as your e-mail or business address, will not be sold or made available for use in any way other than as indicated in this statement or advised at the time that it is collected. Love Mum will treat all personal information as confidential.
Love Mum uses IP addresses to analyse trends, administer the site, track user's movement(s), and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line.
When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with industry-standard strong encryption - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Safari, Firefox, Chrome, Opera and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just 'surfing'.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to your information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy and what they can do to ensure our customers information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment, behind a locked door.
Love Mum use an outside credit card processing company to bill users for products and services. This company does not retain, share, store or use personally identifiable information for any secondary purposes. Love Mum partner with other parties to provide specific services. When the user signs up for these services, we will share names or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services. Where Love Mum collect sensitive information, we will ONLY use it for providing Love Mum products and services to you.
Access to information
In compliance with the Australian Privacy Amendment (Private Sector) Act 2000, you have the right to access, correct and update information we hold on you. If you would like to request such access, please contact Love Mum on using our online contact form.